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b'"Hey, we need to talk..." -- if these words scare you, trust that you\'re not alone!\\n\\nWhether we\\u2019re dealing with an underperforming employee, upset with our spouse, or facing issues with a difficult client, we attempt to avoid difficult conversations every day. Healthy relationships are built around communication and transparency, so learning how to navigate tough conversations with less stress and more success can help optimize our relationships.\\n\\nToday we\\u2019re talking to Sheila Heen, professor at Harvard Law School and author of one of the most popular psychology books ever created, Difficult Conversations. In the book, Sheila outlines how to navigate tense and emotionally-charged conversations, something we all have to deal with in our lives at one point or another.\\n\\nTune in to learn the three layers of difficult conversations and how to overcome each one of them, as well as the benefit of telling a third story to start your discussions off on the right foot. You\'ll also learn how to enhance the skill of receiving feedback by understanding the common initial reactions we all have when receiving negative feedback and how to deal with them in a positive way.\\n\\nTopics Include:\\xa0\\n- Getting involved in the Harvard Negotiation Project\\xa0\\n- Writing Difficult Conversations\\xa0\\n- How has Difficult Conversations been used since its publication?\\xa0\\n- Why did she write Thanks For The Feedback?\\xa0\\n- What is a difficult conversation?\\xa0\\n- Why do we avoid difficult conversations?\\xa0\\n- The danger of avoiding difficult conversations\\n- Three layers of difficult conversations\\xa0\\n- Lessening blame and accusatory language\\xa0\\n- Exploring our emotional patterns\\xa0\\n- Anger is a secondary feeling\\xa0\\n- Reducing angry reactivity\\xa0\\n- Naming emotions vs. being emotional\\xa0\\n- Starting from the third story\\xa0\\n- Why do we have an issue receiving negative feedback?\\n- Different types of triggers\\xa0\\n- Traits of people who are highly sensitive to feedback\\xa0\\n- Dealing with triggers and reactions\\xa0\\n- And other topics\\u2026\\n\\nSheila Heen is a founder of Triad Consulting Group, a consulting firm dedicated to helping companies of all sizes improve their leadership, collaboration, and conflict management skills. Her clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, and the Bank of South Africa. She has spent 20 years with the Harvard Negotiation Project and she is the author of two bestselling books, Difficult Conversations and Thanks For The Feedback.\\xa0\\n\\nResources Mentioned:\\nTriad Consulting Group: https://www.triadconsultinggroup.com/team/sheila-heen\\xa0\\nSheila\\u2019s Books: https://www.stoneandheen.com/\\xa0\\nSheila\\u2019s LinkedIn: https://www.linkedin.com/in/sheila-heen-b8a59a6/\\xa0\\n\\nSponsored By:\\xa0\\nLinkedIn Secrets Masterclass - Join Hala\'s 2-day LinkedIn Secrets Masterclass and use code PROFITING at checkout to get 55% off! yapmedia.io/course\\nShopify - Sign up for a free trial at shopify.com/profiting\\nThe Jordan Harbinger Show - Check out jordanharbinger.com/start for some episode recommendations\\nDelta Air Lines - Visit delta.com/travelwell to learn more.\\nSwag.com - Go to swag.com/yap and get 10% off your order\\nJustWorks - Check out JustWorks\' transparent pricing by visiting justworks.com/pricing\\n\\nMore About Young and Profiting\\nDownload Transcripts - youngandprofiting.com\\xa0\\xa0\\nGet Sponsorship Deals - youngandprofiting.com/sponsorships\\nLeave a Review -\\xa0ratethispodcast.com/yap\\nWatch Videos - youtube.com/c/YoungandProfiting\\n\\nFollow Hala Taha\\nLinkedIn - linkedin.com/in/htaha/\\nInstagram - instagram.com/yapwithhala/\\nTikTok - tiktok.com/@yapwithhala\\nTwitter - twitter.com/yapwithhala\\n\\nLearn more about YAP Media Agency Services - yapmedia.io/\\nJoin Hala\'s LinkedIn Masterclass - yapmedia.io/course'